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ITIL Intermediate CSI

The ITIL Continual Service Improvement (CSI) program is one of the five modules that make up the ITIL successfully complete course and its exam offer a Certificate that holds right and 3 ITIL recognitions towards the ITIL specialist ability. The program mainly cover-ups the command and control of the achievements and methods within the Continual Service Improvement of the ITIL life cycle but not the full aspect of each supporting procedure.





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Key Features

  • Improve metrics and management reporting
  • Increases the overall quality of business operations
  • Identify roles & responsibilities for IT professionals
  • Improves the quality & availability of services

Course Description

Continual Service Improvement (CSI) is the best of ITIL Services Lifecycle modules which directs on how organizations and individuals can deliberately analysis the product and services they have produced following the strategy, design, evolution and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. This module concentrates on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, without going into detail about specific processes.

Course Importance

  • Review & recommend improvement opportunities
  • Identify & execute singular exercises
  • Improve cost viability of conveying IT services
  • Ensure applicable quality management


Batch Start From 02 November

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