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ITIL Intermediate OSA

The Operational Support and Analysis the module is one of the ITIL Service Capability modules and will be of interest to candidates desiring to expand a deep level of perceptive of ITIL practices and roles, how they are implemented and how they work together. Operational Support and Analysis (OSA) Certificate is a self-supporting requirement but is also part of the ITIL Intermediate Capability stream, and one of the modules that guide to the ITIL Expert in IT Service Management Certificate.

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Key Features

  • Identify the fundamentals of Service Operation
  • Distinguished between characteristics of the Service Life Cycle
  • Recognize service Operation function activities
  • Identify how to improve Service Operation performance

Course Description

The Operational Support and Analysis (OSA) expertise would be proper for IT experts, such as Configuration Manager, Availability Managers, System Software, Applications Support, IT Operations Managers, Network Control and Operations, Database Administration, Problem Manager, Network Support. It is also relevant to individuals involved in the OSA processes and functions and needs a deep understanding of how these can contribute to enhancing the quality of OT service support with an organization. It also covers characteristics of people, relationships, procedures and technology to ensure that IT services offered are highly qualified and cost-effective and meet organization needs.

Course Importance

  • The importance of IT security & its contribution to OSA
  • The challenges, critical success factors (CSFs) and risk associated with OSA
  • Incident management, which prevents problems and results
  • Operational activities of processes covered in lifecycle stages

Batch Start From 02 November

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