ITIL Intermediate SO

Are you hunting for a career in IT Service Operations? Have you completed ITIL-Foundation and preparation to advance to intermediate and advanced levels? Alakop Learning’s ITIL Intermediate Service Transition (SO) is your next step. Alakop Learning offers the best of content to provide the seekers with knowledge in IT Service Transition and enable them to qualify in ITIL-ST Certification.





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Key Features

  • Introduction to SO terms
  • SO processes and functions
  • Mapping key considerations on best practices
  • Monitoring, assessing Service Operation activities

Course Description

ITIL Intermediate SO is for service managers and other professionals who are responsible for maintaining and managing the incident, problem management and the management of other service operation activities. The ITIL Intermediate SO or Service Operation Qualification as the name suggests is an intermediate certificate program that focuses on these activities by giving you an introduction to the principles, processes, and activities and function of service operations, and challenges. The major intention of the ITIL Service Operation Intermediate SO is to make sure that there is effective and efficient delivery of IT services to the satisfaction of the customers. These tasks are concentrated on various service operation processes.

Course Importance

  • Plan significant activities & purpose of SO processes
  • Execute activities in SO and maintain stability
  • Support Service Operations
  • Evaluate SO processes with critical success factor


Batch Start From 19 October

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