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ITIL Intermediate SOA

The Service Offerings and Agreements (SOA) module aims to provide candidates and organizations with the support to use the module to improve its service offerings with the aid of efficient IT infrastructure. The module focuses on how it can be used to the advantage of not only the business but also for the needs of the customers as well. This course also provides a deeper exposure to the practical aspects of the ITIL processes associated with Service Offerings and Agreements.





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Key Features

  • The importance of ITIL Service Offerings & Agreements
  • The procedures, activities, techniques & functions used in each of the ITIL Service Offerings
  • Explain how to measure ITIL Service Offerings & Agreements
  • The technology & implementation consideration surrounding ITIL Service Offerings

Course Description

The ITIL Service Offering and Agreement certificate which is awarded to candidates passing the examination. This course is a free-standing qualification and is also a component of the ITIL intermediate capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT services. Sensible instances and real-life case studies are used to direct and assist with the understanding of key concepts throughout the course. At the end of the training, the certification exam may be taken. The course and qualification present a complete overview of Service Offering and Agreement (SOA) including all its related activities.

Course Importance

  • Strategy Management for IT Services
  • Business Relationship Management
  • Service Portfolio Management
  • Service Catalog Management


Batch Start From 19 October

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